Increase customer satisfaction by removing friction at every step of their verification journey.
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Speed past application drop-off
Instantly verify new users from anywhere, on any smartphone with our fully automated solution. Remove agent intervention and reduce drop off with near instant results.
Prevent SIM swap fraud
Remove compromizable knowledge based methods of authentication such as SMS and two factor authentication (2FA) in favour of a more secure, seamless approach— biometric verification.
Fast and easy account recovery
Make password recovery or step up authentication seamless and reduce operational costs while preventing unauthorized user access and account takeovers.
Go global instantly
Access instant global coverage with our 16,000+ documents and 142 languages/typesets. We factor skintone into our liveness detection to eliminate bias seen in other solutions.
Accelerate your customer onboarding
“User experience is the currency of the future”
The next generation of verification is mobile, not in-person.
Customers want their handset delivered to their door, and to be able to use it immediately. Phone manufacturers, service providers and retail outlets need to remotely identify and onboard genuine customers at the time of purchase, in line with their KYC and credit worthiness criteria.
It’s a delicate balance ensuring that genuine customers are verified and onboarded quickly, while preventing fraudsters from obtaining handsets or airtime with a false identity. The costs of a poor verification experience and insufficient KYC procedures includes customer drop-off or even writing-off stolen handsets and airtime.
IDVerse helps you meet your KYC requirements with a single supplier, remotely verify and onboard genuine customers in seconds, while keeping fraudsters from accessing your services.
Prevent SIM swap fraud
“Protect your customers and your business”
A phone is the key to a customer’s identity. Fraudsters are using more and more sophisticated methods to gain access to it.
When a genuine customer’s account has weak security, fraudsters will impersonate them to access and take over their SIM card. From there, a fraudster can gain access to a customer’s email and bank accounts, as well as other sensitive information.
Customers will look to blame their service provider if they are a victim of SIM swap fraud. This loss of trust correlates to customer churn, but also potential fines. Service providers with insufficient KYC procedures run the risk of being fined or cut off by the payment processors if their fraud rates are too high.
IDVerse helps service providers protect their customers from SIM swap fraud by verifying them at the point of purchase, and reauthenticating them again when it comes to risky or high value transactions.
Upsell customers at renewal
“User experience is the currency of the future”
With already low switching costs, service providers must find ways to maximise their customers’ lifetime value.
As a customer’s contract approaches its expiry date, they will own their handset. Service providers make their margins through contracts, which is why upselling customers to a new handset before their contract expiry is so important. But, high-value transactions require service providers to reauthenticate customers in line with their KYC requirements.
Service providers run the risk of customers switching to a SIM only contract, or even taking their handset to another network. A poor reauthentication customer experience means lower margins and higher customer churn.
IDVerse makes reauthentication for contract renewal simple and secure with a remote, automated verification solution, built into your existing purchase workflow
Enact minimum age restrictions to open an account and offer different types of account options to underage individuals.
Prevent underage gambling without deterring eligible players. Meet regulatory compliance by each geographic jurisdiction anywhere in the world.
Establish trust and safety by assuring both the person requesting a product or service and the gig worker are of legal age.
Protect users and creators from harmful content, setting a minimum age requirement for users to be able to provide valid consent.
Ensure alcohol, vapes, tobacco, and dangerous objects can be purchased online with the correct checks on age limits at checkout and again at receipt of goods.
Reduce risk and keep underage users from renting scooters, cars, properties and other high-value assets.
Obtain date of birth to conduct thorough background and credit checks – including Right To Work – in line with equal employment, opportunity, age & discrimination laws.
Create a safe and trusted space for your users and players so they can enjoy an age appropriate experience.
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